Complaints Procedure
How To File A Complaint With East Anglian Pawn Brokers
Should you have reason to complain you can contact us either by letter, email, telephone or in person, at either our Lowestoft branch, or at our head office address which is 213-217 Aylsham Road, Norwich, Norfolk, NR3 2RE
Our telephone number is 01603 417 923.
Our email address is: info@westminster-finance.co.uk
We will do our best to resolve your complaint within three working days following your submission.
If we are unable to do this we will:
– Acknowledge your complaint in writing as soon as possible, assuring you that we have received the complaint and it is being dealt with.
– We will also include a copy of this procedure, keep you informed of the progress of the complaint and provide you with a final response within eight weeks of receipt of the complaint.
– Should you feel that our response is unacceptable you have the right to refer the complaint to the Financial Ombudsman Service within six months of our response. This service is free to consumers.
– We will also include a copy of the Financial Ombudsman Service explanatory leaflet.
Further information about the Financial Ombudsman Service can be found on their website: www.financial-ombudsman.org.uk
or
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0845 080 1800.